A checklist for reducing the risk of liability. The New Year presents a great opportunity for small business owners to review their operations and implement procedures to reduce the risk of liability for the coming year. Business owners face the risk of liability on many fronts, whether from transactions with customers, government regulation, or claims […]
Loyalty program benefits financial institutions, merchants, members. by Phil Britt Financial institutions and local retailers and restaurants alike find themselves competing with much larger national companies for customers. For the local financial institutions, the need to attract and retain customers has never been more critical. The largest banks in the country control half of the
High-touch meets high-tech–personalization with less human interaction is keying into customer needs. by Phil Britt Over the past few years, banks have added mobile banking, enabling customers to deposit checks by taking pictures of them with smartphones. Banks have also extended their online banking offerings, so that customers can have more convenience to bank when
There’s no reason that odd couple has to stay together. Benjamin Franklin reminded us that nothing is certain except death and taxes, and history proves him right. However, there is no rational reason the two should be linked and in fact much progress has been made in taking the tax sting out of death. Dead
The Fed is expected to make a move soon; what will the impact be? by Phil Britt The Federal Reserve is expected by many economic experts to hike interest rates as soon as September and perhaps again in December. The Fed took a pass on increasing the Federal funds rate at its June meeting, with
NLRB’s decision related to email systems may trouble employers. by Jerry Lutkus Many employers have email policies that prohibit employees from using the company’s email for non-work purposes. If you have a no-tolerance policy, a recent decision of the National Labor Relations Board should cause you to take another look at it. The new decision
Tell liability insurance company of claims or suits ASAP. by David L. Simmons, J.D. The Indiana Court of Appeals recently underscored the importance of giving prompt notice of an insurance claim in the case of Travelers Cas. and Sur. Co. v. Maplehurst Farms, Inc., 18 N.E.3d 311 (Ind. App., 2014). This case involved losses incurred
Mobile payment technologies nearly ready for prime time. by Phil Britt Consumers enter 2015 with a new payment option at some retailers–a mobile wallet that enables users to pay with their phone rather than swiping a credit or debit card, writing a check or using cash–but this alternate payment method is still in its very
Protecting your business from cybercrime and scams. by Shari Held Target. Home Depot. UPS. JP Morgan Chase. They’ve all made the headlines lately–and not in a good way. They’ve been hacked! And confidential information was compromised. “The threat is very real, and pretty much a weekly occurrence,” says Tanya Buerger, senior vice president and chief
Base your decision on job-related factors, and ask questions carefully. For employers, hiring quality employees has always been of critical importance. Various laws require employers to be more focused in this effort. For example, it was not that long ago that employers asked any questions they wanted: how old are you, do you have any
