High-touch meets high-tech–personalization with less human interaction is keying into customer needs. by Phil Britt Over the past few years, banks have added mobile banking, enabling customers to deposit checks by taking pictures of them with smartphones. Banks have also extended their online banking offerings, so that customers can have more convenience to bank when […]

Protecting your business from cybercrime and scams. by Shari Held Target. Home Depot. UPS. JP Morgan Chase. They’ve all made the headlines lately–and not in a good way. They’ve been hacked! And confidential information was compromised. “The threat is very real, and pretty much a weekly occurrence,” says Tanya Buerger, senior vice president and chief […]

With loans and advice, Accion Chicago helps borrowers succeed. by Shari Held This year Accion Chicago, a non-profit microlender affiliated with Accion International, is celebrating its 20-year anniversary. And the thousands of underserved, aspiring entrepreneurs and small business owners the lender has helped over the years are celebrating right along with Accion. That includes clients […]

Banking technologies add convenience, but some still prefer bricks and mortar. by Jerry Davich Today’s banking customers have more options than ever regarding their finances, but also more checks and balances when it comes to daily decision-making. Should they choose old habits over new technologies? Convenience over complexities? Face-to-face interactions versus online interfacing? Pen and […]