CROWN POINT – St. Anthony Medical Center’s Emergency Department ranks among the top 10 percentile in the nation for patient service and satisfaction according to survey by Press Ganey of South Bend.
In the third quarter, Press Ganey, which works with more than 10,000 health care organizations nationwide, St. Anthony ranked in the 99 percentile statewide and 97 percentile nationally.
“We wanted to do much better than (the 75 percentile passing grade) so we began an initiative in which our physicians and nurses developed processes that allow our services to be done in parallel, rather than in series, which has greatly improved efficient,” said Daniel Netluch, chief of emergency services. “Our goal was to rank in the 90 percentile or better and we have done that consistently.
St. Anthony’s emergency staff includes 12 physicians and 75 nurses and technicians.